Showing posts with label guardian. Show all posts
Showing posts with label guardian. Show all posts

Wednesday, October 10, 2012

"Redi" or not

It's a strange feeling not being at work because of the move and settling in and I find that I need to take more time off more often.  This is nice!  Next week I head back to the office and then it's likely late evening posts for me again.  However, since I'm home this week and my art/craft area is 50% complete and begging me to use it, I thought I'd give toss in a simple crafty idea but first, some background:

Privacy won out over waiting until we get the nice blinds for the 72-inch windows so at roughly $8 a piece, we purchased the white 36x72 light-filtering, temporary Redi Shades and cut them down to the correct width (I opted for 34.25 inches).  Before you go running off to buy these, please note that the tape WILL pull off bits of your drywall when you are ready to take them down.  If you don't want to spackle and repaint later, this is not recommended.  I'm pretty familiar with the putty knife and paint brush so I don't mind.  If you decide to go forth and spend the big $8, make sure you have a brand new blade in your utility knife so as to get the smoothest cuts.  Also ensure you keep the pleat facing you so the shade hides the taped piece and gives a nicer appearance.  (I put one in backwards and this is where I learned it will damage your drywall.)

Tuesday, August 21, 2012

Oooh, I'm tellin'

Sometimes it pays to be a tattletale...

I can't believe I almost forgot to post a follow-up from the Guardian incident(s).  While I won't go into detail about what transpired, I am happy to report that I am pleased with the way the GM handled the situation.  Not only will the GM be our POC at Guardian, but he also threw in some compensation without any prompting on my end.  Thanks, M, for handling this.

In my line of work, we go after consideration when a contractor fails to meet contractual requirements.  We're upfront with our contractors to let them know that they will fail (because our requirements are just that hard).  Once they get over the initial shock, we also tell them that we will work through the bumps because we do understand that it's difficult but they signed up for it and consideration may be sought.  The most important advice we have provided to them is that it's not how badly you fail but how you bounce back and resolve the issues.  Own it and move forward.

Sunday, August 5, 2012

Pre-Pre-Drywall Walkthrough


Another weekend, another trip out to the house.

We stopped by the model to announce our invasion of the house and just next door, our new neighbors were busily moving in (Congrats, Lot 141!).  Pretty soon we'll be dirtying up our clean floors too.  My daughter dropped off some cupcakes to our SR and while he was attending to customers, she checked out his fridge and asked me why they didn't have treats for Mr. B.  Good question, M, good question.

Last week, a particular employee of Guardian was (and still is) definitely not one of my favorite people and I shared my displeasure with the SR.  Apparently, he has worn out his welcome with my neighbors and with the SR as well with his not-so-stellar customer relations.  It's time for a change and my pen keyboard will be mightier than my sword pitchfork.  (Although, I would feel so much better if I could implement a behavior correction method a bit of wall-to-wall counseling.  Just sayin'.)

Wednesday, August 1, 2012

BLAH! and some progress

I was not planning to visit the house today but I spent a part of my morning there trying to have a conversation with a person who obviously did not want to be there nor want to have anything to do with me.  I am irked beyond belief on so many levels.  I still want to give him a piece of my mind but that's because I held my tongue earlier.  I am right.  He is wrong (not just because I am the customer) and I really don't need to put up with his lousy attitude because he dropped the ball.  (No worries--it's not the PM or SR)